Operation

Helpdesk, AMS or DevOps – we run your systems.

In an increasingly digitalised and connected world, the efficient management and use of product data is decisive for a company's success. We are your reliable partner for operating and optimising PLM systems such as 3DEXPERIENCE and SmarTeam, offering tailored services that ensure your PLM systems run smoothly at all times and your teams can work productively. Our services include ticket-based helpdesk support as well as comprehensive Application Management Services (AMS). For our own software developments we additionally offer DevOps services to optimise collaboration between development and IT. With us you have a partner who operates your PLM systems and actively contributes to increasing their efficiency.

ITIL V4 service framework of our Application Management Services

3 operating models: helpdesk · AMS · DevOps

5 AMS disciplines for smooth system operation

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3DEXPERIENCE / SmarTeam helpdesk

Our helpdesk provides fast, competent support for questions and problems. We process incoming tickets within a service window agreed individually with you. Through a ticket system provided specifically for you, you create requests that are automatically forwarded to our helpdesk team and handled directly by our experts – with no additional administrative effort.

3DEXPERIENCE / SmarTeam helpdesk Ticket flow · individual service window

YOU Raise a request in the provided ticket system

TICKET Ticket system automatic routing

TEAM Helpdesk team handled by experts

✓ Resolution without administrative overhead

Fig. — Helpdesk ticket flow: requests are captured in a dedicated ticket system, routed automatically to the helpdesk team and resolved within the agreed service window.

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3DEXPERIENCE AMS

As part of our Application Management Services, we take on all the activities required for smooth operation of your system. Depending on the agreed scope, we offer the following services based on the ITIL V4 service framework:

Application Management Services Capabilities based on the ITIL V4 service framework ITIL V4

01 Incident Management resolve disruptions quickly

02 Problem Management fix root causes for good

03 Service Request Management fulfil requests in a structured way

04 Monitoring & Event Management monitor systems proactively

05 Availability Management ensure availability

Fig. — Application Management Services: depending on the service scope we combine the ITIL V4 disciplines for the smooth operation of your system.

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valexcon products DevOps

For our own developments, tools and modules we also provide DevOps support. We ensure that development and production environments work together efficiently and that our solutions are deployed optimally in your PLM – development, operation and project work go hand in hand.

With valexcon as your partner, you can rely on your PLM systems and development processes being professionally supported and optimised at all times.

valexcon products · DevOps Development and operations work together continuously

DEV Development

OPS Operations

PlanDevelopBuild

DeployOperateMonitor

Fig. — DevOps: development and production environments work hand in hand; our own tools and modules are deployed optimally into your PLM and improved continuously.

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Operation services at a glance

01 3DEXPERIENCE Application Management Services
02 3DEXPERIENCE helpdesk
03 SmarTeam helpdesk

Sounds like a fit for your project?

We’re happy to advise you – including for an existing installation.

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